Primary Purpose
The Lead Consultant is responsible to lead the service delivery of SWIFT Key customers and to support documentation relating to services provided by the team.

Responsibilities
Project Delivery
. To lead the service delivery of SWIFT key customers, focus on central banks, large banks and financial institutions in China, e.g. Peoples Bank of China, Bank of China, Industrial and Commercial Bank of China, China Construction bank etc.
. Drive client experience, strategic initiatives with service team, review service proposal and manage annual operational status
. Work closely with sales, operations, technical help desk, and fulfilment department leveraging teamwork to provide the client with a seamless delivery
. Resolve conflicts and barriers professionally, while appropriately escalating concerns that may jeopardize client experience
. Work independently with strong organizational skills to overcome challenges and ensure our clients needs are satisfied
. Employ polished verbal and written communications to constantly keep our client and sales informed with latest information of SWIFT
. Drive regular customer service meeting, deliver system health check report, troubleshooting course and workshop
. Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
. Take part in Incident management, and communicate with customer with party line and incident report.

Customer/Partner Relationship Management
. Support the development of long-term relationship with customers during business development and project delivery
. Manage customer relationship at project management level for project responsible
. Support the development of strategic partnerships with internal parties to strengthen the practice’s go to market and delivery model, hence increasing the competitiveness of the practice

Team/ People Management
. Manage resource plan for the project
. Ensure selfs billability and utilization rate
. Coach and manage team and individual consultants
. Develop high performing, cohesive teams within the project
. Create and provide opportunities for staff development within the project.

Requirement
1. Typically 5 years consulting experience.
2. Experience in SWIFT support is an advantage.
3. Strong analytical skill and communication skill. Interview and report writing skills are essential.
4. Self-motivated, creative and a strong team p.
5. Excellent presentation, negotiation and interpersonal skills.
6. Ability to lead, develop and maintain respectful and trusting relationship.
7. Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate analytical skills.
8. Able to travel as required.
9. Bachelor degree in Computer Science, Information Science.
10. Proven ability to work creatively and analytically in a problem-solving environment.
11. Good knowledge of OS systems, such as AIX, Linux and Windows 2012.

NCS隸屬于新加坡電信 Singtel Group，是專注于亞太和中東地區的信息技術和通信工程服務提供商，總部位于新加坡。
NCS憑借精湛的專業領域知識和獨有的能力，提供端到端的ICT和通信工程解決方案來幫助政府和企業實現他們的商務價值。我們為企業交付大規模的咨詢、開發、系統集成以及基礎架構管理等服務。 我們給客戶公共的解決方案中還包括移動，社交媒體，門戶管理，機器對機器溝通，商務智能和分析。借助20多年的全球經驗，我們促進各行業的業務轉型，主要集中在銀行業，制造業以及公共政務，包括政府，國防及軍工，教育，陸路交通及航空，機場，醫療保健，財務服務，電訊溝通，公共事業及制造業。

1998年NCS集團正式入駐中國，在短短的幾年內，NCS集團的業務在中國蒸蒸日上，并通過了ISO9001、CMMI L5認證。為金融、制造、航空、醫療、運輸、電信等行業的標桿企業提供卓越的增值IT服務。