職責描述：
SUMMARY
Align Technology is a fast paced, empowered, international working environment. You will be a member of APAC IT team and provides majority of operational support in ZiYang, China.
Responsible for maintenance of all IT systems that the Company uses for daily manufacturing operations, 24hrs every 365 days of the year. As well to coordinate with Align Technology corporation support for updates.
Roles & Responsibilities for MES System helpdesk Support
?Windows and Linux server installation.
?Installation and Troubleshooting of Structure cabling.
?Router and switching installation and basic configuration.
?Computer and Printer repair.
?Knowledge in VOIP telecom.
?User application support and including web applications.
?Company approved software setup.
?User request and incidents follow up.
?Restore any production equipment to enable services as soon as possible
?1st level support for any incident
?1st level support for Applications
?1st lever support for any user request
?Understand and follow our Severity process
?Follow Global service desk best practices
?Responsible for patching in the assigned area
?Responsible to create Acronis HDD backups of PC’s in his area assigned
?Patch equipment to comply with out patching process
?Responsible to cross train other team members in the area assigned
?Responsible for production support assigned in his/her shift
?Other responsibilities could be assign.

QUALIFICATIONS
Required Technical skills:
?A thorough understanding of MS Windows OS & factory application suite, as deployed in a corporate organization. Good understanding of general server/PC concepts (such as security, file sharing, server/storage resources, centralized updates).
?A thorough understanding of basic networking concepts (such as DHCP, DNS, WINS).
?Basic MES system knowledge and manufacturing experience is preferred
?Experience with backup software, Acronis experience is preferred
?Experience with PC anti-virus software.
?A good understanding of basic computer hardware installation/configuration and troubleshooting skills and knowledge.
The following skills are consider a plus:
?ITIL fundamental
?Rockwell MES system
?Acronis backup system
?CCNA

Non-technical requirements:
?The ability to work with distributed teams across different time zones.
?Ability to understand customers and their requirements.
?Takes ownership of problems/issues within his/her control and manage until its resolved.
?Executes to goals and ives makes and keeps commitments.
Office
?ZiYang, SiChuan China
EDUCATION and/or EXPERIENCE
To perform this work properly, the individual must be able to perform each task satisfactorily. The requirements listed below are representative of your knowledge, skills and / or abilities required. Changes can be made to enable individuals with disabilities to perform their essential functions.

?Desirable Bachelor’s degree in IT engineering or Experience in same position
?Server configuration in Windows o Linux
?Installation and troubleshoot of structured cabling.
?Configuration of network Switches and routers.
?English indispensable to establish communication.
?Minimum of 3years relevant full time work experience, where having worked in an international environment/manufacturing would be a plus (with special emphasis on working with U.S. companies).
SKILLS REQUIRED: LANGUAGE SKILLS
?English
?Chinese
PHYSICAL DEMANDS & WORK ENVIRONMENT
?The performance in this job sometimes requires being standing, walking, sitting, to talk and listen. Sometimes it will be required to lift or move moderate weight equipment
WORK SCHEDULE / HOURS
?Shift work schedule, probably work at night
?Overtime work might be required.
?The required by the company to meet with client’s time s and capacity of the machinery setup in days and time, without exceeding the total hours marked on the China labor law.

愛齊（上海）商貿有限公司是美國Align Technology Inc. 我們的產品為隱形牙套，是Align Technology專有的產品，在全球100多個國家銷售，并于1998年通過美國食品藥品管理局（FDA）審批。Align Technology Inc. 于2000年在美國納斯達克上市，全球至今已經有幾百萬患者使用過Invisalign隱適美產品。
愛齊公司強調創新、以結果為導向、以客戶與團隊合作為中心、自我領導的能力與精神，為員工提供多元化的發展空間，并為員工創造學習、友好、合作、健康的工作環境。
我們在中國成立六年多，已經成功建立了市場品牌并開始商業運作，我們竭誠邀請充滿工作激情，具有挑戰精神的精英加入到我公司，共同創造你與公司的成功！