JOB SUMMARY

This position will be responsible to setup the quality management system for the Source to Pay business unit.
The position will anchor transactional Quality leadership and drive continuous improvement projects for all of the engagements within this portfolio
ESSENTIAL DUTIES AND RESPONSIBILITIES

?Design & implement an effective Quality management system
?Build a quality monitoring system across multi country delivery locations to ensure timely feedback and coaching and build a predictive service delivery culture
?Set up Internal and client calibration with operations team, internal HCL process owners & clients
?Establish weekly/ monthly internal governance to gauge the knowledge level of associates, SMEs and TLs
?Take lead in setting up SLA, KPI – based on business outcome that truly reflect the health of the engagements
?Manage a large and diverse team of Quality coaches working across Geo locations towards pre-defined targets
?Lead detailed process study and identify the gaps and risks through FMEA
?Evaluating outsourcing contract service level agreements and identifying activity based risk assessments
?To identify training / coaching needs of the team members and provide the same to Training department
?Spreading Quality Awareness and training people on basic concepts of QMS and Lean Six Sigma
?Identify opportunities to share/adopt process standardization and best practices across process lines
?Proactively identify opportunities to improve operations performance, initiate & drive process improvement through Lean six sigma projects
?Mentor the employees to complete the six sigma projects undertaken by them
?Supports continuous initiatives by facilitating and generating ideas for improvements leading to Client and HCL savings through Kaizen and Value portal
?Coordinate with HCL’s Corporate Quality team to report Process KPIs and performance
?Long term quality strategy planning

EDUCATION/EXPERIENCE
The minimum education requirements are:
?Bachelor’s degree in relevant field (may substitute two years of relevant experience per one year of required education)
?Advanced degree a plus

The minimum experience requirements are:
?Minimum of 10 years of relevant work experience
?Exposure in a leadership role in designing & implementing a QMS framework
?Track record with improving the quality outcomes of engagement through his/her leadership
?Ability to gain strong working knowledge of Source to Pay industry
?Strong financial acumen & aptitude with handling data
?Executive presence & client interface
?Experience contributing to success in a project/build environment
?Overcome the resistance of people towards change

SCOPE LEVEL
Supervisory Responsibility:
?Responsible for direct and indirect leadership of professional staff members for the purpose of performing quality evaluations, analytics, root cause analysis, problem solving, and driving value adds through kaizen, lean and six sigma

Internal/External Interfaces:
?Operations personnel, Information technology personnel, Regulatory Agencies (AUC, etc.), HCL Client organizations (Sales, Regulatory, Legal, Billing, etc.), third-party vendors as required

SKILLS AND COMPETENCIES
?Certified lean Six Sigma Black Belt/ Master Black Belt
?Audit skills- COPC and ISO QMS
?Project Management skills
?Strong communication and presentation skills
?Initiative, Business competence and change Orientation
?Coaching and Mentoring Skills
?Ability to think through the possible causes of a problem
?Proficiency in Quality Tools
?Knowledge on advanced excel and statistical software like Minitab
?Strong Data Analytical skills
?Good inter-personal skills & Team management
?Good Change Management skills
?Strategic thinking, planning and execution
?Skilled in leading and managing work groups
?Strong focus on operations excellence and ability to implement improvements
?Effectively implements performance management processes that maximize and align human performance (rewards, goals, accountability, expectation, job structure/design, performance appraisals)
?Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines
?Demonstrates effective root cause, problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking

受到創始人創業熱情的激發,具有預見潛在市場機會的超強能力，HCL已經成為技術領域的領跑者。1976年，在一個小車庫里孕育的遠見卓識，在三十年后蛻變成為一家市值50億美元的全球科技企業。今天，HCL的軟件服務部門-HCL科技有限公司已成為一家經營業務轉型、企業和客戶應用程序、基礎架構管理、業務流程外包和工程服務的領先供應商。HCL利用其遍布26個國家的全球交付模式，提供行業解決方案，如金融服務業、制造業、航空與國防業、電信、零售和快速消費品、生命科學和保健、媒體娛樂、旅游、運輸及物流、汽車、能源與公用事業等。
HCL在過去的四年間實現了3次的增長證明了一個事實：其可在全球范圍內實現業務改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認、獨特的管理模式。《時代》雜志稱HCL為“創新的動力室，在那里員工可以發揮無盡的創造力”。HCL的核心價值和其首創的“員工優先”理念已經領導HCL在許多前沿領域取得成功和榮譽，并且作為哈佛、倫敦商學院、達頓商業出版和最近大衛湯姆遜的新書《邁向十億的藍圖-以指數增長的七要素》的研究案例。
目前，HCL的9萬名工作人員正緊鑼密鼓地與500多個具有遠見的客戶合作，幫助他們轉變運行模式并啟動變革來改變商業經營模式。